A shipping rate calculator is available at the bottom of the cart page and you can select the country of destination for specific rates. Rates are based on the weight of the products and packaging materials used to post it safely.
When you place your order at checkout and have entered the international delivery address your shipping options and costs will be displayed. Once your order has been placed it will ship with 1 to 2 business days.
The international delivery we provide is a basic service. We provide tracking information for you to monitor and liaise with the postal services to progress your delivery as and when required.
To help expedite deliveries please provide contact phone numbers for the recipient of the delivery.
If you would like to have a personal concierge service that will liaise with international postal or custom services on your behalf to redirect, leave with a neighbour etc the postal services and prices we offer do not include this. Unfortunately this type of delivery service is not available at the shipping costs offered. Instead, we can send your order to your Australian address so you can organise this service with one of the specialist couriers that provide these services.
We will provide you with tracking information so that you can monitor your delivery and contact the courier company regarding any delays or redirections. We recommend deliveries are signed for. Bits of Australia will not be responsible for any orders that have been lost when authority to leave the parcel without a signature has been given. Nor will it be responsible if your order is returned as uncollected, had an incorrect address or was returned by sender.
Delivery timescales may be impacted by the evolving COVID19 crisis and depending on the Country can be between 5 - 30 working days. Timescales may also vary during peak periods or factors outside of Bits of Australia and the couriers control such as weather, customs inspections and other international disruptions. All deliveries have tracking information so you can monitor the progress of your delivery and contact the delivery service company to discuss any delays.
When sending your parcel to another country, it may have to pass through customs
The destination country inspects goods as they arrive. Sometimes they apply duties and taxes and a small clearance or handling fee. This is dependant on each counties custom thresholds and tax laws. Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered.
Check your destination country rules and guidelines regarding restrictions
Each country has their own rules and guidelines regarding prohibited items and import restrictions. We recommend you check postage regulations and customs informationprior to placing your order. We cannot be held responsible for any delayed delivery or issues due to circumstances beyond our control such as Customs import restrictions, incorrect address given, or any other unforeseen circumstances. In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. It is a criminal offence for us to make a false Customs declaration, and we are unable to misrepresent your goods.
See below a summary of the duties and taxes for some popular destinations. You can also find more detailed information at the government websites. Australia Post and Easyship also have useful reference information to calculate potential charges.
Tax & duties are calculated on the price of the products and shipping costs
Effective July 1, 2021 new European import taxation rules were introduced. There is no longer a Tax Free Threshold and -
- For purchases equal to or less than 150 EUR, VAT (European equivalent of Australian GST, rates differ by country) is collected at the time of your order.
- For purchases over 150 EUR, VAT and duties will not be applied to your purchase at checkout. It will be payable by the recipient of the order when it arrives in the European Union prior to delivery.
Tax & duties are calculated on the price of the products and shipping costs
Effective January 1, 2021 new UK import taxation rules were introduced. There is no longer a Tax Free Threshold and -
- For purchases equal to or less than 135 GBP, VAT (UK equivalent of Australian GST at a 20% tax rate) is collected at the time of your order.
- For purchases over 135 GBP, VAT and duties will not be applied to your purchase at checkout. It will be payable by the recipient of the order when it arrives in the UK prior to delivery.
The United States calculates import duty and taxes only on the on the price of the products.
Orders below $800 US dollars are not subject to duties and tax
Tax & duties are calculated on the price of the products and shipping costs.
Orders below $20 CAD are not subject to duties and tax.
Orders above $20 are subject to duties and tax. The duties will not be applied to your purchase at checkout. It will be payable by the recipient of the order when it arrives in Canada prior to delivery.
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