Frequently Asked Questions

You have questions? We're happy to answer!

Here are some useful answers to our most frequently asked questions.

Still can't find the answer to your question after reading our delightful questions and answers? No worries, just contact us 02 02 9555 8185 or at hello@bitsof.com.au we would be happy to help. 

PRODUCTS

We are proud to be one of the very few gift shops to only support local Australian makers. 

At Bits of Australia we only sell products that have been handcrafted in Australia, Australian Made or are a Product of Australia.

We do not sell any products that have only been designed in Australia.

The vast majority of the products we sell (over 90%) meet or exceed the government definition of Australian Made. There are a small number of products that we term "handcrafted" in Australia. They don't quite meet the definition of Australian made but not only have they been designed in Australia but screen printing and other physical hands on work on the product has occurred in Australia by Australian workers. There are not many of these products. The product description always provides information on if it is a Product of Australia, Made in Australia or Handcrafted in Australia.  

Then you have come to the right place! 

All of the Aboriginal artworks that we sell come direct from Aboriginal Art Centres in Central Australia and each has a certificate of authentication with information about the artist and artwork.

Our Aboriginal gifts and souvenirs are all Australian made and we ensure the artists benefit from the sale of the products featuring their works.

This is such an important issue for us that Micaela, the MD of Bits of Australia, attended a 2018 Federal Parliament Inquiry in Canberra on recommendations to prevent the growing presence of inauthentic products.

In your shopping cart, click on the Individual product gift wrapping option. Select the number of products that you would like to have gift wrapped, and the ribbon colour you would like for each. On the same page, under "Gift Message", you can tell us which items you would like gift wrapped, and even write a message that we can add to each greeting card!

We are proud to get lots of positive reviews for our gift wrapping service. It is because we make sure your items are carefully wrapped, so your gifts look beautiful and are securely shipped. Most of the time, we wouldn't be able to wrap two or more items together because of their odd shapes or because they could damage each other.

Of course if you have a specific request for your gift wrapping, give us a quick call or send us an email, and we can discuss how we can meet your requirements!

Yes, in the case you are shopping for someone else but you are not sure what to give them, we do offer the gift of choice of Bits of Australia Gift Vouchers! Gift vouchers are delivered by email and contain instructions on how to redeem at checkout. The gift vouchers are valid for 12 months from the date of purchase.

You can also come at our showroom in Balmain to get a physical voucher (gift card). 

The gift vouchers are a great idea if you would like to give someone some Aboriginal Art but you aren't quite sure which one to select!

ORDERS

No, we don't include any price information in the parcel.

If you need a copy of your tax invoice there is a link to a pdf copy of this on your order confirmation email and shipping confirmation email. 

So go ahead and send your Aussie order to your friends and family! Your secret is well kept!

If your order hasn't been sent yet, we will be happy to change your contact information. Contact us as soon as possible (quoting your order number) so we can make the change.

If you order has been sent (you will have received a shipping confirmation email) contact the courier company with the tracking information you received to see if they can intercept the parcel with the delivery driver. If they are unable to do this then we would need to follow our Refunds & Returns Policy and wait until the courier company returns the parcel to us as undelivered.

There is a link to a pdf copy of your Tax Invoice on your order confirmation email and shipping confirmation email.

If you have any problems please contact us with your order information and we will re-send it to you.

Our small team works hard so you will receive exactly what you ordered, but sometimes life happens and errors can be made. Please send an email to hello@bitsof.com.au with a picture of the items you received, and we will do our best to send you the correct items quickly.

At Bits of Australia, we always do our best to give you the best customer experience, and we are proud to receive so much positive feedback from our new and returning customers.

If however you have changed your mind and would like to return a product, make sure you review the returns policy  and then contact us within 5 days of receiving your purchase. 

SHIPPING

You can go to our Shipping page to get all the information you need about domestic and international shipping: delivery timescales, rates, restrictions...

Sometimes there can be a delay with the courier information when it is first created. Generally if you leave it for a few hours, the parcel will have been picked up by the courier driver and scanned and then tracking of its journey to you will begin.

Sometimes you will receive a confirmation email that the parcel has been delivered, 24 hours before the actual delivery. This sometimes occurs if the driver didn't get to deliver everything as originally schedule. It may also be that the driver has left the parcel in a safe place that can't be seen.

In this situation it is best to contact the courier company with the tracking information we have provided you so the courier company can begin to investigate with the driver. 

We do not recommend parcels are sent with authority to leave, but this can be set up at your request and at your own risk.

In your Shopping Cart, you can indicate your delivery instructions under Subtotal. We put these instructions on the shipping label for the courier.

SHOWROOM

Absolutely! 

All of the products on the website are available to purchase in the showroom and you might even see some new products that aren't on the website yet.

You see the map, full address and current opening hours for the showroom here

We don't place items on hold but you can place your order online and select Click and Collect at checkout. That way we will have everything ready for you (within 2 business hours) when you arrive.

PAYMENT

We've got you covered! You can pay with different methods of payment: Visa, Mastercard, Amex, Apple Pay, Google Pay, Paypal, Shopify Pay. 

In the showroom we do accept cash however we prefer card payment and will not accept $100 bills and do not hold much change.

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Gift Wrapping Options

We have two gift service options to choose from

1) Individual product gift wrapping - add the products to your shopping cart that you would like to have gift wrapped and then go to this gift wrap page. Each item is individually gift wrapped for $4.50 with a gift message printed on a gift tag. 

or

2) Build your own gift box - Add the products to your shopping cart that you would like to include in your gift box and then go to "Create Your Own Gift Package" page to customise the gift box information. 

If you are giving more than 1 item to the same person and don't want them to be wrapped individually please select the "build your own gift box" option.

Click here for more information or call us on 02 9555 8185 and we will be happy to help!