We provide a BASIC INTERNATIONAL DELIVERY SERVICE. Rates DO NOT include duties and taxes that may be payable in the country you are sending to unless it specifically identifies that they are included.
Some countries (UK, the E.U., and Canada in particular) charge VAT, Customs fees or import duties on different order values from overseas. Please be aware that these charges are the customer's responsibility and are beyond our control and your delivery charge with us does not include any applicable import taxes and customs duties for your order.
For example in the UK - if you are sending a gift to or ordering from the UK, the recipient will be charged VAT.
Each country has their own rules and guidelines regarding prohibited items and import restrictions. We recommend you check postage regulations and customs information prior to placing your order.
We cannot be held responsible for any delayed delivery or issues due to circumstances beyond our control such as Customs restrictions, incorrect address given, or any other unforeseen circumstances.
In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. It is a criminal offence for us to make a false Customs declaration, and we are unable to misrepresent your goods for the reduction of import duties/tax fees.
If your parcel is delayed by customs please note that you will be required to liaise directly with the international postal and customs departments to pay duties. We are not able to do this on your behalf.
It’s always best to speak with these authorities directly for more detailed information. They will have much better visibility into the whereabouts and status of the parcel once it has arrived, and can provide specific information into their unique delivery processes.