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    Speak to us about your event or your specific corporate gifts needs. With a few decades of experience in the corporate world and details hundreds of Australian Made makers we can help you find the perfect gift!

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    Frequently Asked Questions

    Please note while we send parcels with 'signature required' couriers may adjust their processes during the Coronavirus crisis. Delivery timescales by couriers may also be impacted due to the ever changing situation. Please use the tracking numbers to monitor the progress of your delivery. Depending on the destination of your order, allow an extra 2 -5 working days.

    Delivery within Australia

    For this free service, we use a mix of different couriers. Delivery is normally within 2 - 5 working days for metro areas and 2 - 7 working days for other locations.

    Free standard delivery will appear as a shipping option at checkout when your order value is over $100.

    This delivery method is sent via a mixture of couriers including Australia Post, Fastway and Couriers Please. 

    All deliveries are sent with tracking.

    Spend $20 or spend $90 and you will still just be charged the one flat delivery rate.

    The delivery rate can depend on the location and service selected but starts at $7.50 flat rate for standard delivery.

    Standard delivery service is approximately 2- 5 working days for metro areas and 2- 7 work days for other locations.

    All orders are sent with tracking information.

    We understand that you might need your order quickly and we are here to help.

    There are a few options available to you -

    Next Business Day Metro Area Delivery between $20 and $25 depending on location- Where this service is available for your location your order will be sent with a courier service like DHL Express, TNT or Toll. Metro area is generally considered to be within 20km of the state capital city. This service is not available for PO Boxes or similar Australia Post services.

    Express 1 - 2 Day Metro Delivery flat rate of $12.50  - This is the Australia Post Express service. It is important to note that Australia Post does not guarantee a next day delivery service. Allow 1-2 days for metro area delivery and 3 - 4 days for remote areas. Use the Australia Post website to calculate the approximate time for this service.

    Local Delivery Sydney Same Day $30 - If you are within 20km of the Sydney Harbour Bridge then we can get your order delivered to you same day.

    To meet the courier collection timescales we need to have received your order by 11am Monday - Friday for it to leave that day.

    If you need help with the above or another option please contact us on 02 8091 5567 to discuss.

    Select "Pick Up" under the delivery method section as you checkout.

    Your order will be ready for collection within 2 hours of it being placed during our  opening hours.

    We are located at 51 Darling St, Balmain East 2041.

    By selecting this option you can then come and collect your order at a convenient day and time that suites you during opening hours.

    We do not recommend an order is left instead of signed for.

    Please note that when authority to leave has been given, Bits of Australia and our couriers cannot accept responsibility or liability on the rare occasion that a parcel is lost or stolen after our couriers have recorded the package as 'successfully delivered'.  

    If you do decide you would like to have you parcel left by a courier then please leave instructions in the message box on the cart page before you checkout.

    Order by 11am Monday to Friday and receive your order by 7pm Same Day.

    Please note this service is only available to areas within 10 kilometres of Balmain NSW 2041.

    International Delivery

    A shipping rate calculator is available on the cart page.

    Rates are based on the weight and dimensions of the parcel.

    Please note that the delivery options DO NOT include the duties and taxes payable at the destination country.

    When you place your order at checkout and have entered the international delivery address your shipping options and costs will be displayed. Once your order has been placed it will ship with 1 to 2 business days.

    There may be the need for the recipient to pay import duties depending on your destination country's import laws. This means for example in the UK -  if you are sending a gift to or ordering from the UK, the recipient will be charged VAT.

    If your parcel is delayed by customs please note that you will be required to liaise directly with the international customs & shipping department to pay duties. We are not able to do this on your behalf.

    The international delivery we provide is a basic service. If you would like to pay duties & customs upfront and have someone liaise with the international postal service on your behalf please look for alternative delivery options. Unfortunately this type of delivery service is not available at the shipping costs offered. Instead, we can send your order to your Australian address so you can organise this service with one of the specialist couriers that provide these services.

    To help expedite deliveries please provide contact phone numbers for the recipient of the delivery.

    Delivery timescales are currently impacted by the COVID19 crisis and depending on the Country can be between 7 - 30 working days. Timescales may also vary during peak periods or factors outside of Bits of Australia and the couriers control such as weather, customs inspections and other international disruptions.

    All deliveries have tracking information so you can monitor the progress of your delivery and contact the delivery service company to discuss any delays.

    We provide a BASIC INTERNATIONAL DELIVERY SERVICE. Rates DO NOT include duties and taxes that may be payable in the country you are sending too.

    Some countries (UK, the E.U., and Canada in particular) charge Customs fees or import duties on different order values from overseas. Please be aware that these charges are the customer's responsibility and are beyond our control and your delivery charge with us does not include any applicable import taxes and customs duties for your order.

    For example in the UK -  if you are sending a gift to or ordering from the UK, the recipient will be charged VAT.

    Each country has their own rules and guidelines regarding prohibited items and import restrictions. We recommend you check postage regulations and customs information prior to placing your order. We cannot be held responsible for any delayed delivery or issues due to circumstances beyond our control such as Customs restrictions, incorrect address given, or any other unforeseen circumstances.

    In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. It is a criminal offence for us to make a false Customs declaration, and we are unable to misrepresent your goods for the reduction of import duties/tax fees.

    If your parcel is delayed by customs please note that you will be required to liaise directly with the international postal and customs departments to pay duties. We are not able to do this on your behalf.

    It’s always best to speak with these authorities directly for more detailed information. They will have much better visibility into the whereabouts and status of the parcel once it has arrived, and can provide specific information into their unique delivery processes.

    We will provide you with tracking information so that you can monitor your delivery and contact the courier company regarding any delays or redirections. We recommend deliveries are signed for.

    Bits of Australia will not be responsible for any orders that have been lost when authority to leave the parcel without a signature has been given. Nor will it be responsible if your order is returned as uncollected, had an incorrect address or was returned by sender.

    Important Information

    Delivery Details

    Please ensure accurate delivery details are provided when you place your order.

    We will provide you with tracking information so that you can monitor your delivery and contact the courier company regarding any delays or redirections.

    Bits of Australia will not be responsible for any orders that have been lost when authority to leave the parcel was given. Nor will it be responsible if your order is returned as uncollected, had an incorrect address or was returned by sender.

    Each country has their own rules and guidelines regarding prohibited items and import restrictions. We still recommend you check postage regulations and customs information prior to placing your order as we cannot be held responsible for any delayed delivery or issues due to circumstances beyond our control such as Customs restrictions, incorrect address given, or any other unforeseen circumstances.

    In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. It is a criminal offence for us to make a false Customs declaration, and we are unable to misrepresent your goods for the reduction of import duties/tax fees.

    We understand that it isn't cheap sending parcels overseas.

    We are always monitoring what services are available to provide our customers with affordable, reliable and efficient services. The options we provide are based on this constant review and we do not make any profit on the the postage costs charged to you it is simply the costs we incur in getting the parcel delivered to you via the different methods.

    If our international delivery options aren't for you - check out our Australian delivery options. You could have your order delivered for free in Australia and you could then organise your own international shipping.

    We can be contacted by phone, email or through our contact us form

    If you are unsure what delivery option you need let us help you before you place your order. Once your order has been sent it is dependent on the courier & postal service which we can't control. Use the tracking information we provide you to monitor the progress of your order and contact the courier company if your order hasn't been delivered within the estimated delivery timescale. If you have contacted the courier company (they will always give you an escalation reference number) and you are still having problems please let us know and provide us with your order number and the courier escalation number so we can investigate further.