Delivery Information

At Bits of Australia all of our products are in stock and held in our showroom in Balmain, NSW 2041. We attempt to dispatch all orders received by 12.00pm AEST the same business day.

Delivery within Australia

For this free service, we use a mix of different couriers. Delivery is normally within 2 - 5 working days for metro areas and 2 - 7 working days for other locations.

Free standard delivery will appear as a shipping option at checkout when your order value is over $100.

This delivery method is sent via a mixture of couriers including Australia Post, Fastway and Couriers Please.

Spend $20 or spend $90 and you will still just be charged the one flat delivery rate.

The delivery rate can depend on the location and service selected but starts at $7.95 flat rate for standard delivery.

Standard delivery service is approximately 2- 5 working days for metro areas and 2- 7 work days for other locations.

We understand that you might need your order quickly and we are here to help.

There are a few options available to you -

Next Business Day Metro Area Delivery $20 - Where this service is available for your location your order will be sent with DHL Express. Metro area is generally considered to be within 20km of the state capital city. This service is not available for PO Boxes or similar Australia Post services.

Express 1 - 2 Day Metro Delivery $15.95 - This is the Australia Post Express service. It is important to note that Australia Post does not guarantee a next day delivery service. Allow 1-2 days for metro area delivery and 3 - 4 days for remote areas. Use the Australia Post website to calculate the approximate time for this service.

Sydney Same Day Delivery $25 - If you are within 20km of the Sydney Harbour Bridge then we can get your order delivered to you same day.

To meet the courier collection timescales we need to have received your order by midday Monday - Friday for it to leave that day.

If you need help with the above or another option please contact us on 02 9555 8185 to discuss.

Select "Click & Collect" at checkout.

Your order will be ready for collection within 2 hours of it being placed during opening hours.

We are located upstairs in suite 1 at 308 - 310 Darling St, Balmain.

You can then come and collect your order at a convenient day and time that suites you during opening hours.

Please note that when authority to leave has been given, Bits of Australia and our couriers cannot accept responsibility or liability on the rare occasion that a parcel is lost or stolen after our couriers have recorded the package as 'successfully delivered'.  

Order by 12pm Monday to Friday and receive your order by 7pm Same Day.

Please note this service is only available to areas within 10 kilometres of Balmain NSW 2041.

Gifts from Australia Delivered Worldwide

We have found this to be the most reliable international delivery service. The delivery charges also include all duties and taxes that are due at the destination and DHL Express manage the process with the international customs offices. This significantly reduces delays.

To help expedite deliveries please provide contact phone numbers for the recipient of the delivery.

This delivery option is not able to delivery to PO Boxes, Locked Bags 

Delivery timescales for metro areas are generally 2-5 business days and 3-10 business days for remote locations. Timescales may also vary during peak periods or factors outside of Bits of Australia and the couriers control such as weather, customs inspections and other international disruptions.

All deliveries have tracking information so you can monitor the progress of your delivery and contact the DHL Express to discuss any delays.

The delivery rates include duties and taxes that may be payable in the country you are sending to.

This means that the recipient won't receive any embarrassing requests to pay a bill before the parcel is delivered so you can have peace of mind that you are sending a lovely Australian gift without unexpected surprises.

Each country has their own rules and guidelines regarding prohibited items and import restrictions. We still recommend you check postage regulations and customs information prior to placing your order as we cannot be held responsible for any delayed delivery or issues due to circumstances beyond our control such as Customs restrictions, incorrect address given, or any other unforeseen circumstances.

We have set flat rates by destination based on the value of your order. 

Rates are set for order values - 
- up to $50
- up to $100
- up to $250
- up to $500
- contact us for orders over $500

A shipping calculator is available on the cart page. Spend more and save more on your shipping costs!

We will provide you with tracking information so that you can monitor your delivery and contact the courier company regarding any delays or redirections. We recommend deliveries are signed for.

Bits of Australia will not be responsible for any orders that have been lost when authority to leave the parcel without a signature has been given. Nor will it be responsible if your order is returned as uncollected, had an incorrect address or was returned by sender.

Important Information

Delivery Details

Please ensure accurate delivery details are provided when you place your order.

We will provide you with tracking information so that you can monitor your delivery and contact the courier company regarding any delays or redirections.

Bits of Australia will not be responsible for any orders that have been lost when authority to leave the parcel was given. Nor will it be responsible if your order is returned as uncollected, had an incorrect address or was returned by sender.

Each country has their own rules and guidelines regarding prohibited items and import restrictions. We still recommend you check postage regulations and customs information prior to placing your order as we cannot be held responsible for any delayed delivery or issues due to circumstances beyond our control such as Customs restrictions, incorrect address given, or any other unforeseen circumstances.

We understand that it isn't cheap sending parcels overseas.

We are always monitoring what services are available to provide our customers with affordable, reliable and efficient services. The options we provide are based on this constant review and we do not make any profit on the the postage costs charged to you it is simply the costs we incur in getting the parcel delivered to you via the different methods.

If our international delivery options aren't for you - check out our Australian delivery options.You could have your order delivered for free in Australia and you could then organise your own international shipping.

We can be contacted by phone, email or through our contact us form

If you are unsure what delivery option you need let us help you before you place your order. Once your order has been sent it is dependent on the courier & postal service which we can't control. Use the tracking information we provide you to monitor the progress of your order and contact the courier company if your order hasn't been delivered within the estimated delivery timescale. If you have contacted the courier company (they will always give you an escalation reference number) and you are still having problems please let us know and provide us with your order number and the courier escalation number so we can investigate further.

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Gift Wrapping Options

We have two gift service options to choose from

1) Individual product gift wrapping - add the products to your shopping cart that you would like to have gift wrapped and then go to this gift wrap page. Each item is individually gift wrapped for $4.50 with a gift message printed on a gift tag. 

or

2) Build your own gift box - Add the products to your shopping cart that you would like to include in your gift box and then go to "Create Your Own Gift Package" page to customise the gift box information. 

If you are giving more than 1 item to the same person and don't want them to be wrapped individually please select the "build your own gift box" option.

Click here for more information or call us on 02 9555 8185 and we will be happy to help!