Bits of Australia ships Australian Made gifts within Australia and to selected international destinations.
We currently ship to:
At this time, we do not ship directly to countries in the European Union due to the complexity of EU regulations, duties and tax handling for small overseas merchants.
Customers who wish to send gifts to the EU are welcome to purchase from us using an Australian delivery address and arrange their own forwarding via Australia Post or another carrier.
We are continuing to look for practical ways to provide this service effectively to our customers in the future.
International shipping rates vary depending on the size, weight and destination of your order.
To view available delivery options, enter your address at checkout. If your country is not available at checkout, please contact us before placing an order.
In some cases, we may be able to review the destination and provide a manual shipping quote. However, we are unable to guarantee delivery to countries with complex customs requirements, high import charges or limited tracking support.
Estimated international delivery times are:
Transit times are estimates only and may vary depending on your destination, the local postal service, customs processing, world events and seasonal delays.
All international orders include tracking.
You will receive your tracking number in your shipping confirmation email once your order has been dispatched.
International parcels are sent with a customs declaration. Customs duties, taxes, tariffs, import fees or other local charges may apply depending on the destination country and the value of the order.
For some destinations, including the United Kingdom and United States, some taxes, tariffs or duties may be calculated and collected at checkout where this is available and within the limits allowed.
Any duties, taxes, tariffs, import fees or other local charges not collected at checkout remain the responsibility of the recipient and may be payable before delivery.
These charges are set by the destination country. Bits of Australia is unable to control or refund customs duties, taxes, tariffs, import fees or other charges applied by overseas customs authorities or delivery partners.
International parcels usually require a signature on delivery unless you request otherwise.
If you would like to give authority to leave, you can add this request in the message box during checkout.
Please note: if you request authority to leave, Bits of Australia and our delivery partners cannot accept responsibility if the parcel is lost or stolen after it has been marked as delivered.
Please double-check your international delivery address, including the postal code, before placing your order.
Bits of Australia is not responsible for parcels that are delayed, returned or unable to be delivered due to incorrect address details, missing information, uncollected packages or customs issues in the destination country.
If a parcel is returned to us, any refund will exclude the original shipping cost and any return shipping, customs, duties, taxes, tariffs or handling fees charged to us.
Once your parcel arrives in the destination country, it will usually be handed over to the local postal service or delivery partner.
You can often use the same tracking number we provide to follow the parcel through your local postal service.
For example:
USA: USPS
UK: Royal Mail
Canada: Canada Post
New Zealand: NZ Post
If your parcel appears delayed after arriving in your country, we recommend checking with your local postal service first using the tracking number. They will usually have the most up-to-date delivery information once the parcel is in their network.
Our customer service team is based in Australia and communicates in English.
If your parcel is delayed, held by customs or requires further information in the destination country, the recipient may need to contact the local postal service or customs authority directly.
We will provide tracking information and dispatch details where available, but we are unable to liaise with overseas customs authorities on behalf of customers.
For orders sent to the United States, the current US import tariff is calculated at checkout and included in your total purchase price where this service is available through our shipping system.
This means the tariff is generally collected before we dispatch your order, rather than being charged separately to the recipient on arrival.
Once your order has landed in the USA, you can track its progress using the tracking number we provide on the USPS website.
For orders sent to the United States, the current US import tariff is calculated at checkout and included in your total purchase price where this service is available through our shipping system.
This means the tariff is generally collected before we dispatch your order, rather than being charged separately to the recipient on arrival.
Once your order has landed in the USA, you can track its progress using the tracking number we provide on the USPS website.
For orders sent to the United Kingdom, VAT may be calculated at checkout and included in your total purchase price where this service is available through our shipping system.
For purchases valued at £135 or less, UK VAT is generally collected at the time of your order, rather than being charged separately to the recipient on arrival.
For orders over £135, we are unfortunately unable to collect VAT at checkout. VAT, duties, taxes or import processing fees may be payable by the recipient before delivery.
Once your order has landed in the UK, you can track its progress using the tracking number we provide on the Royal Mail website.
For orders sent to the United Kingdom, VAT may be calculated at checkout and included in your total purchase price where this service is available through our shipping system.
For purchases valued at £135 or less, UK VAT is generally collected at the time of your order, rather than being charged separately to the recipient on arrival.
For orders over £135, we are unfortunately unable to collect VAT at checkout. VAT, duties, taxes or import processing fees may be payable by the recipient before delivery.
Once your order has landed in the UK, you can track its progress using the tracking number we provide on the Royal Mail website.
Orders sent to Canada may be subject to duties, taxes or import processing fees.
For items valued at CAD $20 or less, duties and taxes are generally not payable.
For orders valued over CAD $20, duties, taxes or import processing fees may be payable by the recipient before delivery. These charges are not collected by Bits of Australia at checkout.
Customs and import charges are set by Canadian authorities and delivery partners and may vary depending on the product type, order value and customs classification.
Once your order has landed in Canada, you can track its progress using the tracking number we provide on the Canada Post website.
Orders sent to Canada may be subject to duties, taxes or import processing fees.
For items valued at CAD $20 or less, duties and taxes are generally not payable.
For orders valued over CAD $20, duties, taxes or import processing fees may be payable by the recipient before delivery. These charges are not collected by Bits of Australia at checkout.
Customs and import charges are set by Canadian authorities and delivery partners and may vary depending on the product type, order value and customs classification.
Once your order has landed in Canada, you can track its progress using the tracking number we provide on the Canada Post website.
We also ship to selected international destinations including New Zealand, Switzerland, Hong Kong, Malaysia, Philippines, Singapore, South Korea and Taiwan.
Orders sent to these destinations may be subject to duties, taxes, import fees or customs processing charges on arrival, depending on the rules set by the destination country.
These charges are not collected by Bits of Australia at checkout and may be payable by the recipient before delivery.
Once your order has arrived in the destination country, tracking will usually continue through the local postal service or delivery partner using the tracking number we provide.
Customs and import charges are set by the destination country and may vary depending on the product type, order value and customs classification.
We also ship to selected international destinations including New Zealand, Switzerland, Hong Kong, Malaysia, Philippines, Singapore, South Korea and Taiwan.
Orders sent to these destinations may be subject to duties, taxes, import fees or customs processing charges on arrival, depending on the rules set by the destination country.
These charges are not collected by Bits of Australia at checkout and may be payable by the recipient before delivery.
Once your order has arrived in the destination country, tracking will usually continue through the local postal service or delivery partner using the tracking number we provide.
Customs and import charges are set by the destination country and may vary depending on the product type, order value and customs classification.
Unfortunately, we have temporarily paused direct delivery to countries in the European Union.
EU duties, taxes and compliance requirements have become increasingly complex for small overseas merchants, and we do not currently have a suitable solution that provides the delivery experience we want for our customers.
Customers who wish to send gifts to the EU are welcome to purchase from us using an Australian delivery address and arrange their own forwarding via Australia Post or another carrier.
We hope to offer direct delivery to EU countries again in the future once we have found a practical and reliable solution.
Unfortunately, we have temporarily paused direct delivery to countries in the European Union.
EU duties, taxes and compliance requirements have become increasingly complex for small overseas merchants, and we do not currently have a suitable solution that provides the delivery experience we want for our customers.
Customers who wish to send gifts to the EU are welcome to purchase from us using an Australian delivery address and arrange their own forwarding via Australia Post or another carrier.
We hope to offer direct delivery to EU countries again in the future once we have found a practical and reliable solution.
